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Case Management Team Leader

Job Type






Posted Date


Closing Date


22 October 2021

7 November 2021

We are looking for an experienced, skilled and driven person to join the team as a Team Leader. You will support the line management of the case managers as well as carrying a small caseload of clients. You will work alongside the team manager to develop and deliver a high-quality service in line with the aims and values of Crisis. You will be supporting the team to work with our members to end their homelessness. You will lead on member involvement within the team as well as build partnerships and progression pathways in housing and services across London. You will be supported with professional development, including training, reflective practice and regular supervisions.

You will also provide flexible, person-centred support to establish open and trusting relationships guests who attend the Christmas project. You will offer high quality information, advice and support and work in a psychologically informed way. Through establishing internal and external partnerships and advocating where necessary, you will support guests to achieve their outcomes and move away from homelessness. Finally, you will be supported by the team administrator to record and monitor the progress of service users, ensuring the data is accurate.

You will be joining a highly experienced, motivated and supportive team within an ambitious organisation, seeking to improve the quality of life of people experiencing homelessness in London.

We want Crisis to be an inclusive employer which then reflects our members and the communities we work in. We want to offer opportunities to everyone regardless of their gender, ethnicity, disability, religion, sexual orientation or age. We particularly welcome applications from people with lived experience of homelessness.

Working at Crisis

As a member of the team you will have access to a wide range of employee benefits including:

- Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
- Mandatory pension scheme, with an employer contribution of 8.5%
- 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join us you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

We have 5 staff diversity networks which include Black, Asian and Ethnic people, LGBTQ+ people, those with Lived Experience of Homelessness, Women at Crisis and Disability Awareness.

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Crisis at Christmas is our unique event, with centres across Britain offering people experiencing homeless food, clothing, advice and support with health, housing, employment and benefits, as well as a safe space to stay at an extremely challenging time of year.

Our Christmas Case Management Team work across the Crisis at Christmas services in London. We provide support to guests of Christmas experiencing homelessness and who lack support from other services. We continue this support into the year after Christmas and we take further referrals throughout the year form partner agencies.

We prioritise building meaningful relationships and work with people to identify what works for them. Our approach is developed from trauma informed, strengths-based and intensive case management approaches and we deliver this through an outreach-based service, working across the London boroughs.

How to apply :

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: Sunday 7th November 2021 (at 23:59)
Interviews will be held on Friday 29th November 2021.

We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team, contact details can be found on our website.

Registered Charity Numbers: E&W1082947, SC040094

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