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Practice Manager

Job Type






Posted Date


Closing Date

Southeast England

20 August 2021

4 September 2021

We are looking for a Best Practice Team Manager to help lead, support and inspire a team of expert Senior Best Practice Officers working across England, Wales and Scotland.

About us:
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

The Best Practice Team takes policy solutions, informed by research, and we apply them in practice. We work internally with our services and externally with Local Authorities and charities to identify, test and promote solutions that end homelessness.

About the role:
As a Best Practice Team Manager, you will lead, support and inspire a team of expert Senior Best Practice Officers working across England, Wales and Scotland. The Officers’ focus includes the prevention of homelessness, ending the homelessness of non-UK nationals, welfare and housing led solutions to homelessness, and they look for what will end homelessness for good. The work of your team will inform policy positions, supported by research to identify the solutions that work.

You and your team will play a crucial role in ensuring that our policy positions and service delivery offer across 11 Skylights in England Wales and Scotland work together.

You’ll lead Crisis’ Grant Programme portfolio. Last year we granted over £3.3m to charities doing great work in their localities and there is ambition to expand that offer, understanding the importance of reaching vital grassroots organisations who can benefit from Crisis funding and extend the reach of Crisis’ strategic and policy influence.

You’ll work alongside the Best Practice Consultancy Manager and the Housing Led Programmes Lead as part of a management team that seeks to bridge policy and research with practice, across the sector.

You’ll have a commitment to equality, diversity and inclusion across your work, recognising the vital role that those with lived experience of homelessness have in informing and influencing the solutions to ending homelessness. You’ll work to identify those groups most marginalised in society and strive to develop solutions which prevent and end their homelessness.

This is an initial 12 month fixed term contract.

Crisis staff are able to work from home in accordance with our homeworking policy but this post will require travel across the UK to agencies, Skylights and Local Authorities when possible.

About you:
To be successful in this role you will have:

- Experience of line management and developing and inspiring a team
- Great communication skills both written and verbal, and an ability to advocate for solutions that end homelessness
- An excellent knowledge of services working to prevent and end homelessness across sectors and an appreciation of what is needed to make those services successful
- An ability to inspire and build key internal and external relationships
- An understanding of homelessness, its causes and solutions and an understanding of the legislation that applies across housing, homelessness and benefits.

We want Crisis to be an inclusive employer which then reflects our members and the communities we work in. We want to offer opportunities to everyone regardless of their gender, ethnicity, disability, religion, sexual orientation or age. We particularly welcome applications from people with lived experience of homelessness.

Working at Crisis:
As a member of the team you will have access to a wide range of employee benefits including:

- Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
- Mandatory pension scheme, with an employer contribution of 8.5%
- 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join us you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

We have 5 staff diversity networks which include Black, Asian and Ethnic people, LGBTQ+ people, those with Lived Experience of Homelessness, Women at Crisis and Disability Awareness.

How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: Sunday 5th September 2021 (at 23:59)

We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team, contact details can be found on our website.

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