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St Mungo's

Service Manager

Job Type





£39,457 – 43,592

Posted Date

South East

11 January 2022

Westminster, London

Closing Date

20 January 2022

Are you passionate about building a high performing team to support clients with mental health support needs who have experienced homelessness?

About the role:

The role of Service Manager at the Westminster Wellbeing Pathway (WWP) offers an exciting opportunity to oversee the management of six services; three complex needs and three step-down projects. All clients are under CPA and the WWP sits within the wider Westminster Mental Health Pathway.

In this role you will:

- Build and develop high functioning staff teams across each hub
- Ensure the creation of an environment and culture where clients are provided with person centred support to maintain their wellbeing with the view to move into independent accommodation
- Manage service budgets and liaise with your Finance Partner where required
- Direct line management of three Deputy Managers

What we’re looking for:

This post require a motivated and passionate Service Manager to lead, support and manage teams across all six projects. As Service Manager of a Mental Health Pathway, you will be expected to have knowledge and experience of working with clients with multiple needs in the mental health or similar sector.

We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) applicants, as they are under-represented within St Mungo’s at mid- management level.

What we offer:

Excellent Development and Growth Opportunities:

- hold Investors in People Gold accreditation – one of just 3% of Housing Associations to achieve this. 82% of staff who took part in the survey say St Mungo’s is a great place to work.
- We are committed to developing all of our staff via routes such as secondments, transfers and promotion. In 2019 35% of our vacancies were filled by internal promotions.

A Diverse and Inclusive Work Place

- Equality, diversity and inclusion are central to the organisation's values and how we work.
- We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves.

Flexible Working and Other Benefits

- We are committed to maintaining your work/life balance. We offer 25 days annual leave, and operate a very popular Flexi Time scheme, which allows you to supplement your annual leave entitlement. After 5 years, staff annual leave entitlement increases to 28 days.
- St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

What we do:

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.

How to apply:

Click the ‘Apply Now’ Button at the top of the page to start your online application form.

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.

Closing date: 10am on 20 January 2022
Interview and assessments on: 31 January 2022

It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

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