Services Manager - Adult Complex Needs Service

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£39,747 – £42,404

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Closing Date

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Do you believe everyone should have a place to call home and the chance to lead a fulfilling life?

SHP is a London-wide charity working to prevent homelessness and help vulnerable and socially excluded people to transform their lives. Each day our staff work with individuals to tackle the underlying causes of homelessness, such as poor mental health or drug and alcohol dependency. From supporting people in crisis to helping them take the final steps towards independence and employment, we make a difference to 7,000 lives every year.

We are opening a new supported accommodation service in the borough of Redbridge (Ilford) for adults with complex needs, many of whom will have a history of rough sleeping and trauma. The service has been commissioned to specialise and take an innovative approach, in addressing the complex needs of people who have experienced multiple disadvantage due to: Substance use, Mental health, offending behaviours, history of trauma, Rough sleeping or physical health needs.

The Services Manager post is an exciting role which takes you working across four hostels all of which are adult complex needs services and form part of the Jason Lee House adult pathway. As the Services Manager, you will be responsible for leading a multi-disciplinary team of Support workers and Specialist complex needs case workers, to create an environment that promotes positive change, supports clients to see beyond their vulnerabilities and develop the personal resilience and skills to live independently.

You will also lead on developing a psychologically informed environment that nurtures a strength-based and trauma informed approach , as well as positive change for some of the most vulnerable clients in Redbridge. We are looking for someone who is creative, has innovative ideas and the ability to develop a positive environment for service users and staff teams alike.

To be successful, you will also need to demonstrate:
– Proven track record and demonstrable expertise in the provision of a psychologically informed environment for vulnerable adults with complex needs.
– The ability to lead a multi-disciplinary support team, fostering a culture of resilience, creativity and inclusivity.
– An understanding of therapeutic approaches and the ability to work in partnership with external agencies and forming new partnerships.
– Experience of managing complex and difficult situations, achieving resolution and customer satisfaction
– A track record of delivering high quality outcomes for clients working within a strengths and recovery model.

At SHP we welcome and encourage applications from people of all backgrounds and are committed to having a workforce that is made up of diverse individuals, skills, experiences and abilities. Due to current under –representation at management level, we particularly encourage applications from individuals within our Black and Asian communities.

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