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Catch 22

Beacon Support Worker - Anti-Social Behaviour

Job Type






Posted Date

10 May 2023


Closing Date

11 May 2023

At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career.

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. We achieve this in two ways. Firstly, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Beacon Victim Care Service

Hertfordshire Police and Crime Commissioner has appointed Catch22 to deliver the Beacon Victim Care Service across the county. Catch22 Victim Services provide tailored support to individuals, to empower them to cope, and to recover, from the impact of crime.
Job Description
As a Beacon Support Worker (Anti-Social Behaviour), you will advocate for the rights of Anti-Social Behaviour (ASB) victims, delivering support throughout Criminal Justice and ASB resolution processes.

Working through a case managed approach, you will provide navigation, advice, guidance, and advocacy, alongside timely risk assessments, and safety and support plans, in liaison with multi-agency partners. You will also ensure that appropriate referrals are completed, to promote victim resilience, recovery, and long-term wellbeing, and represent us at community partnership meetings and forums, to ensure that the victims’ voice is amplified.

About You

A great verbal and written communicator.
The ability to build and sustain high quality working relationships with service users, colleagues, and multi-agency professionals.
Experience of working with vulnerable people, and undertaking and advising on needs assessments, risk assessments, and interventions.
Great organisational and administrative skills.
Main Duties and Accountabilities

Undertaking needs and risk assessments, and delivering a variety of support packages and interventions, that are tailored to individual and complex needs.
Agreeing, planning, facilitating, recording, and reviewing the progress and suitability of referrals to key support services and agencies, as part of a tailored plan of support that sequentially meets the needs of service users, and addresses key risks.
Consistently identifying, monitoring, reviewing, and managing support plans and risks, assessing service user progress and responses, and ensuring that safeguarding risks are escalated appropriately.
Providing support and information to cope and recover, guiding victims through administrative information and advice packages, and empowering victims to navigate the process effectively.
Ensuring that service users are fully informed through a robust introduction to the service, including referral pathways, support services, and the Beacon service offering, alongside providing an understanding of the environment that they will be entering, timescales, and key support organisations.
Ensuring that victims are fully informed of key dates, case progress, and sentencing outcomes, and identifying and creating critical points and alerts along the victim journey - working as a conduit to coordinated and sequential information sharing between victims, services, and agencies.
Facilitating a co-ordinated multi-agency response to address identified needs and risks, through close and effective working relationships with the Police, and key support agencies, and representing Beacon at community partnership meetings.
Please click here to view the full Job Description.
GCSE English and Maths (or equivalent)
Full driving licence, and access to a car
Additional Information
Salary: £26,000 per annum
Hours of work: Full time, 37.5 hours per week
Contract: Fixed Term, until 25/01/2025 (with some possibility of extension)
Flexibility: Blended approach of office working, home working, and visiting clients across Hertfordshire. *Flexible working options available.
Vetting and Clearance Requirements: NPPV 2 (Police Vetting), Enhanced DBS check

*Access to a car, and a full driving licence, is a requirement of this role.
*Flexible working options available, with ad hoc homeworking possible, and flexible working requests met with a willingness to approve, where service delivery allows.


28 days annual leave plus bank holidays, increasing to 33 days plus bank holidays after 5 years.
Enhanced workplace pension with 4% employer contribution.
Discounts for over 1,400 retailers and gym memberships.
Life insurance x3 salary.
Enhanced maternity, paternity and adoption pay.
Access to health and wellbeing benefits, including GP helpline, reimbursed eye tests, and a cycle to work scheme.
See the benefits of working for Catch22 here.

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Within the Justice hub at Catch22 we are extremely proud of our strong focus and track record in developing our people. As of September 2022, 73% of our management group have progressed from frontline roles within Catch22, which allows us to offer progression opportunities for staff under the leadership of managers with frontline experience.

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