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Family Support Worker

Job Type

Permanent (Fixed term funded post)


West Midlands



£23,400.00 - £28,600.00 (Full Time Equivalent)

Posted Date

12 December 2023

Oldbury, Smethwick

Closing Date

12 January 2024

Working pattern:

Monday to Friday (37 hours) with flexibility required for occasional evening and weekend work to meet the needs of the service.

Some key activities/objectives include:

Plan and support delivery of targeted service elements, producing KPI's and outcomes.
To strengthen families in a trauma informed way; promote resilience and self-care to prevent children and young people requiring more specialist and intensive support through high quality and impactful direct work.
To support families to access universal services as appropriate.
To offer a range of other evidence-based interventions to support their work with families.
Complete and upload all relevant forms (risk assessments, Consent, GDPR, CC registration form).
Work with the wider teams within the Family Hub Offer to meet the needs of the service across the borough.
Working in collaboration with agencies to strengthen the exit strategy to ensure sustainable change.
To capture the voice and experience of children and young people and utilise this to inform and develop service delivery.

Person Specification/shortlisting criteria:

Must have access to own vehicle due to the nature of the role.
Minimum NVQ level 3 or equivalent qualification in relevant field
Efficient at managing workload and prioritising tasks/ability to multi-task
Good communication skills and ability to form strong partnership links.
Driven, passionate and flexible in offering families a high-quality service.
Secure knowledge and confidence to recognise and response to safeguarding concerns and issues.
Ability to collate and analyse information to produce high quality assessments, action plans and reports.
When completing your application please refer to the skills, knowledge and experience you have in relation to the Additional Information sheet, Person Specification & Job Description.

More about the Service – Sandwell Family Hubs

Family hubs are a place-based way of joining up locally in the planning and delivery of family services. They bring services together to improve access, improve the connections between families, professionals, services, and providers, and put relationships at the heart of family support. The Family Support Workers hold a caseload and meet with families on a regular basis providing a package of needs led intervention, utilising the Outcome Star. Our aim is to empower families with new knowledge and skills, while also building resilience and providing essential emotional and practical support.

The service will provide a range of quality services for families, locally designed for the 6 town areas of the Borough, divided into 3 areas:

Cluster A - Oldbury, Smethwick

Cluster B - Tipton, Rowley Regis

Cluster C - Wednesbury and West Bromwich

If you would like some more information about this role, please contact Sarah Rutter – or visit our website here

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible

Pay & Reward Framework
We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out 1st April 2023. This is a positive change for the charity, and a key pillar of our People & Culture Strategy. It will assist us in supporting colleagues to grow and develop in their career at Barnardo's as it will offer clear routes of progression for colleagues to progress through the pay band of their role.

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay progression steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. More details on Barnardo's pay framework can be found upon application.

Workplace Offer: What it means for you

The world of work has changed. We are understanding of what works best for our colleagues both current and future as we look to embrace this new way of working. Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, at one of our Collaboration Hubs or any combination of these.

Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
26 days annual leave plus bank holidays, increasing after 5 years service
The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
Service related sick pay from day 1
Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
Cycle2work scheme
Interest free season ticket loans
Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
20% discount at Barnardo's stores
Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
Free access to round the clock employee assistance program for advice and support
Access to Barnardo's Learning and Development offer
*T&C's apply based on contract

About Barnardo's
At Barnardo's we believe in children – no matter who they are, what they have done or what they have been through. Please read about our basis and values following the link below. You will be asked questions relating to them as part of the recruitment process for this role.

Our commitment to Equality, Diversity and Inclusion (EDI) is reflected in our values and our practice, and we have invested in this area of our work to ensure that we can deliver on our commitments to be an inclusive employer. EDI is a key enabler of our purpose as a charity and we want to ensure that the diversity of our teams is reflective of the communities we serve and that we continue to learn and develop our work with a focus on inclusion. We particularly encourage applications from candidates from Black, Asian and Minoritised Ethnic Communities, candidates who are LGBT+ and Disabled candidates.

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Job documents

Project Worker 1 - Job Description & Person Profile

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