SANEline Support Officer

We have an exciting opportunity within a growing service for a Support Officer to deliver emotional support through calls, emails, and other means to people affected by mental illness, and to work alongside and mentor our skilled volunteers.

You will support people with a range of mental health-related needs, working in a
high-quality service, providing written and verbal support to people asking for help.

As Support Officer your responsibilities will include:

- Delivering support through calls, emails, and texts to anyone affected by mental illness
- Creating a safe and supportive team environment with volunteers
- Debriefing volunteers on their work with callers
- Working as part of a team to build understanding and use your knowledge and experience to ensure our callers are effectively supported

You will have experience of:

- Working to support people with a range of mental health related needs
- Being in a service with volunteers at the heart of delivery where you have supported volunteers to deliver a high-quality service
- Providing high-quality written and verbal support to people asking for help

The successful candidate will:

- Be a compassionate, empathetic person who has a friendly and warm nature
- Work with distressing and challenging content, support callers with complex needs and ensure self-care
- Have good general knowledge of the mental health system, access, treatment and common relevant legislation and awareness of available support structures for people with mental illnesses and carers

Please complete the application form telling us how your experience and skills meet the person specification and why you want to work for SANE, and return to recruitment@sane.org.uk before the closing date, quoting ‘Support Officer’ in the subject line.

Closing Date: 9am on Tuesday 7 June 2022.