Service Manager

We are looking for a Service Manager to join our team.

Company Description:

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve this in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Our Young People and Families hub works with those in trouble, providing early intervention, targeted and specialist support services to those in crisis, leaving care, missing from home or with substance misuse or mental health problems. Services support people no matter what their situation – and have demonstrated a high success rate.

Job Description:

As the result of internal promotion an exciting opportunity has arisen to join the team.

This role has responsibility for the strategic development and operational management of Catch22’s Young People and Families contracts in Surrey. Our current service contracts consist of:

Surrey Young Peoples Substance Misuse Service A county wide, community engagement based service offering targeted and specialist treatment to young people aged 25 years and under offering; one-to-one support to young people and their families, a 24 hour help line, counselling and pharmacological support, as part of a tailored recovery approach for young people aged 11 to 25-years-old successfully delivering positive outcomes for the young people we work with..

Music to My Ears (MTME) is a creative arts project that supports young people who are directly affected by Child Criminal Exploitation. We use music, photography, film making and other creative arts to engage young people and build trusted relationships. We are an outreach service allowing us to work in diverse settings that are comfortable for young people.

The role will also support the development of the Young People and Families Hub and the implementation of learning and development, performance and impact, business development and wider work streams as required.

Some of your day-to-day tasks will be:

- To lead and ensure the delivery of high-quality services that meet all targets, standards and KPIs and to take prompt action to address any areas of underperformance.
- To recruit, manage, motivate, coach and develop a staff team including carrying out annual appraisals and regular supervision meetings. To manage their health, safety and wellbeing.
- To promote and embed Catch22’s vision and values in local service delivery
- To ensure that all safeguarding processes are followed, and that staff are clear that safeguarding is everyone’s responsibility
- To work with and build effective relationships with internal and external stakeholders including Strategic Partners, Commissioners, Government Agencies to promote Catch22 and seek opportunities to collaborate.

This post will involve travel across the county, and occasional evening and weekend working.

Salary: £30,323 - £41,024 per annum

- Flexible and remote working options available
- 28 days annual leave pro-rata plus bank holidays, increasing to 33 days plus bank holidays after 5 years
- Enhanced workplace pension with 4% employer contribution
- Discounts for over 1,400 retailers and gym memberships
- Life insurance x3 salary
- Enhanced maternity, paternity and adoption pay
- Access to health and wellbeing benefits, including GP helpline, reimbursed eye tests, and a cycle to work scheme

More About Us:

Our team is made up of over 1,500 people operating across over 100 services, and every single person means a lot to us. We’re a diverse bunch, we reflect the communities we work in, and we really do believe that diversity makes us stronger. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Our values reflect our approach and are embedded in all we do; we’re compassionate, we empower others, we’re collaborative, and we’re curious.

PLEASE NOTE: By clicking apply on this site, you will automatically be redirected to the Catch22 website, where you will be required to complete an online application.

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

See the benefits of working for Catch22 here.

Catch22 is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice will be followed and pre-employment background checks will be undertaken before any appointment is confirmed. The post is subject to an enhanced DBS check.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.