Team Leader

Victim Support is looking for a Team Leader covering Domestic Abuse, Sexual Violence and Stalking, to be based in Manchester.

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

As a Team Leader you will lead the daily operation of our service by providing support and supervision to a team of Independent Victim Advocates, allocating work and managing workflows as well as dealing with case queries. You will provide regular 1-2-1s and case reviews to ensure the team are delivering against service objectives.

You will support the operations team through managing a consistent caseload and completing comprehensive needs assessments for referred victims, identifying appropriate services required and referring victims on to the relevant teams and organisations.

You will work with the Operations Manager, and other relevant managers to provide input to and ensure excellent delivery of the service with operational work plans, the continuous improvement of processes and the addressing of performance issues to achieve effective service delivery.

You must be able to develop and maintain effective working relationships and promote effective communication and collaborative working internally and externally with local partnerships, other agencies and stakeholders. You will also need to promote effective communication channels including co-ordinate and facilitate regular team meetings, collating local issues, feedback and learning to share with other colleagues and the Operations Manager.

Key responsibilities/ tasks:

- Carry out case management system audits & reports to ensure compliance with contract reporting requirements and VS national standards.
- Co-ordinate the capturing of data to ensure the work of the service delivery team is evidenced and outcome based.
- Allocating cases within the team and analysing stats and data to monitor daily caseloads against resources and look for trends/pattern of behaviour.
- Responsibility for data security, data sharing and systems management for the service delivery team
- Responsibility for quality assuring safeguarding paperwork and ensuring it complies to the service standards and safeguarding protocol
- Line management of operational team members to include recruitment, performance management, coaching & support and implementing formal employment procedures.

Applications should be explicit enough to provide good evidence against the shortlisting criteria. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the Race at Work Charter we would particularly welcome applicants of Black, Asian and Minority Ethnic heritage. We also particularly welcome applications from disabled people and people from LGBT+ Communities.

Please note we will shortlist and interview as applications are received and reserve the right to close this vacancy early. Therefore, we advise if interested in this vacancy please do not delay submitting an application.