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Team Manager

Job Type



Social Work



£43,742 - £50,056

Posted Date

18 December 2023


Closing Date

19 January 2024

Opportunities for you

Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.

We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there’s lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.

Cultural diversity staff network
Disabled staff network
LGBT+ staff network
We also have a number of staff support groups which are open to any staff to attend. These Include:

Armed Forces and Veterans Staff Association
Mind, Health and Wellbeing Community
Menopause toolkit and cafes and staff carer support group
We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.

Always improving

CNTW is regulated by the national healthcare regulator, the Care Quality Commission (CQC). Our last two inspections have rated us as an outstanding organisation. We’re always seeking to improve as an organisation. Do you want to be part of that?

Job overview
Exciting opportunity for a Full Time Team Manager position within the Working Age Pathway at the Newcastle and Gateshead Universal Crisis Resolution Home Treatment Team, based at St Nicholas Hospital.

This is a Full Time role with flexibility to support candidates with condensed working hours, for example, 4 x 8am-6pm shifts, across Monday to Sunday, alongside service need. Alternatively, working hours would ordinarily be across Monday to Friday normal working hours (9-5pm) should condensed hours not be required.

If you would like to know more about what the wider Crisis Multi-Disciplinary Team offer and support day to day, please view a short video by copying and pasting the below link into your URL:

The Team Manager is responsible and accountable for providing safe, effective care and an efficient service, to patients and their carers who live within the community.

Key aspects of the role include monitoring the performance and quality of the service the team delivers. Alongside clinical leadership and effective day-to-day management of the team, commitment to promoting recovery and maximising independence and fulfilling wider management responsibilities as required by the organisation. We are seeking an individual who has experience and knowledge of supporting individuals in crisis.

For any initial queries/informal discussion, please contact–

Daniella Herbertz on: Mobile: 07890388009 Alternatively/


Main duties of the job
Provide day-to-day management of the team, hold excellent communication skills and ability to form positive working relationships with Systems Partners

- Support with recruitment, retention and induction of staff

- Conducting clinical and managerial Supervision, Appraisals and oversight of individuals development

- Managing performance and absence/staff wellbeing

- Ensure statutory and mandatory training is completed

- Support implementation and development of patient and carer experience

- Oversight of a support with Informal and Standard Complaints process

- Engagement within Interface Meetings

- Dealing with grievance and disciplinary cases

- Motivate, engage and develop the team within a multi-disciplinary team environment

- Lead and coordinate team communication, including holding regular team meetings, communicating and consulting on service changes (which may be contentious), and acting as a conduit of information

- Support Team following Serious Incidents and with Debriefs, Local and After Action Review Process and Serious Incident Panels

Working for our organisation
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return, we can offer a dynamic working environment in which to build a career.

There are opportunities for further professional development within scope of the successful candidates experience and development needs, alongside service need.

Flexibility with working hours is available and can be discussed informally with Daniella Herbertz.

Detailed job description and main responsibilities
Please note to apply for this role you must have the right to work in the UK. CNTW NHS Foundation Trust will not provide sponsorship for this role.

1 x Full Time Vacancy for a Team Manager within the Working Age Pathway, Newcastle and Gateshead Universal Crisis Resolution Home Treatment Team (CRHT).

We are looking for a dynamic person, who is able to work well under pressure, is resourceful and has a keen interest in an operational role, to support the development and wellbeing of the workforce within Crisis Team. In addition to being an excellent role model, we are seeking an individual who has experience and knowledge of supporting individuals in crisis.

Patient and carer involvement is a pivotal part of this role, in promoting collaborative partnerships to maximise individuals experience and recovery.

As Team Manager, you should be adept in establishing effective working relationships with colleagues, and wider organisations, supporting engagement with interface meetings, whilst promoting collaborative working relationships.

Provide clinical leadership for all cases, providing competent clinical and caseload supervision and ensuring quality of the supervision structures within the team.

Make complex, sensitive decisions based on professional judgement in relation to service users and their families, being aware of the safe guarding children and adult procedures, adhering to local guidelines and policies. Ensure effective clinical supervision structure is in place for all staff including JDR process. Chair safeguarding meetings this would require the courage to voice concerns about practise and service delivery. Promote, implement and manage clinical standards and good practises within their area of responsibility and across the care pathway ensuring appropriate record keeping is maintained.

Please find attached job description for full details.

Advertising date : 12th December 2023

Closing date : 19th January 2024

We welcome your application.

Daniella Herbertz encourages any applicants to please make contact on: 07890388009 for any informal discussions, or to attend base for an informal catch up and to meet the team.

Person specification
Essential criteria

First Level Registered Nurse RNMH, RMN, RNLD or equivalent first level qualification
Knowledge and Experience
Essential criteria

Experience of coordinating and managing staff resources.
Desirable criteria

Awareness of human resource issues and budget management. Undertaking Joint Development Reviews.
Essential criteria

Demonstrate leadership skills/delegation. Excellent communication skills Excellent interpersonal skills including negotiation and conflict management
Desirable criteria

Knowledge of RiO data systems and IT skills

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