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Victim Support

Domestic Abuse Caseworker

Job Type



South West




Posted Date

5 September 2022


Closing Date

26 September 2022

We are looking for a Domestic Abuse Caseworker to join our team in Bristol.

This role is based in Bristol, with some travel required in the Avon & Somerset area. We are operating a hybrid working pattern with 3 days in the office and 2 days working from home. The role is co-located between the office in Fishponds and the Keynsham police station.

As a Domestic Abuse Caseworker you will:

Contact, identify and assess the risks and needs of domestic abuse victims
Manage a caseload of victims of domestic abuse
Provide face-to-face emotional support, advice, information & advocacy; develop individual safety plans to meet the client
Explore personal safety, legal & civil options, housing, child contact, health & finance options & support through the criminal justice system
Work with local agencies & partners whose services victims may require, such as housing, social services and health providers. Attend the MARAC meetings when required.
Maintain accurate & confidential case management records
Support the empowerment of the victim and assist them in recognising the features of domestic abuse
Work with local agencies and partners such as housing, social services and health providers
Understand the legal framework in relation to the protection of children and vulnerable adults, including procedures involved in safeguarding
Comply with data protection legislation, confidentiality and information sharing policy and procedures, as well as all legislation connected to your work.
Comply with organisational procedures, policies and professional codes of conduct

You will need:

An excellent and thorough understanding of the impact of domestic abuse on victims and children and the legal and practical remedies available to these clients.
An understanding of the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children.
Experience of direct service delivery to victims of domestic abuse or other vulnerable people.
Experience of managing a caseload, prioritising competing demands in an organised and methodical approach.
Strong crisis management skills and the ability to deal with stressful and difficult situations.
Excellent communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals.

Please see attached Job Description for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

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