Operational Support Officer

Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

-Open and fair: We are fair, open, and transparent.
-Nurture and develop: We help and encourage everyone to be their best and do their best.
-Engage and empower: We talk and listen to others, working together as one.
-Create and innovate: We embrace new ways of working to continuously improve.
-Own and be accountable: We work together to deliver the best services for our residents.
-Value and respect: We put diversity and inclusion at the heart of all we do.

About the team we are recruiting to

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

Join us at Coventry City Council on our remarkable journey to shape a brighter future for the city's children, young people and families! As a 'Good' Local Authority, we strive for excellence and place children and young people at the heart of our practice. We're seeking individuals who are enthusiastic, flexible, and eager to develop their skills.

In our Professional Support Service, you'll play a vital role, supporting Children’s Services on an administrative basis, you'll contribute significantly to Children’s Services, ensuring positive outcomes for vulnerable children and families. Join our passionate and dedicated team, and together, let's make a meaningful impact on the lives of Coventry's children!

What is the job role?

Come and join us at an exciting time and be part of the Professional Support Service’s journey. We are a team that works with colleagues at all levels across Children’s Services to contribute to positive outcomes for some of the most vulnerable Children and Families across the City.

We have a 18.5 hours per week, permanent part time position available at with our Professional Support Team, based on the 1st Floor, Moat House Leisure Centre.

This role will be based at one of our Wood End Children's Social Care Office. It is a face paced, energetic and exciting area to work in; where you will be part of a close-knit team ensuring the child’s journey within Children’s Services is the best it can be.

In this role you will be responsible for working closely with your peers, staff and managers, actioning and responding to emails, minuting varied professional meetings on an almost daily basis, updating case management systems and working in a fast-paced environment.

Have you got extensive administration experience, including Microsoft Office, and have great attention to detail, along with excellent communication skills? Then this is the role for you!

You will promote a positive working culture where Children and are at the heart of everything we do.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

This position is open to all applicants; however, we are unable to offer visa sponsorship. All applicants must have the right to work in the UK, for a minimum of 2 years.

Who are we looking for?

We are looking for someone who:

-Has a flexible approach
-Is a self-starter
-Has strong organisational skills and the initiative to prioritise their own workload
-Thrives in a busy and diverse environment
-Has great attention to detail along with excellent communication skills

Does this sound like you? Then we want to hear from you!

If you would like an informal discussion about this role please feel free to email: Lisa.Judge@coventry.gov.uk or Surinder.Sandhu@coventry.gov.uk

Previous applicants please do not apply.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

-Members of the Armed Forces and veterans
-Are currently in care or have previously been in care
-If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date(s): 31st October 2025 (unfortunately this date cannot be changed)