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Completing support statement

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St Mungo's

Senior Case Worker

Job Type



South East



£30,223 - £33,872

Posted Date

30 June 2022

Hammersmith and Fulham

Closing Date

13 July 2022

Do you have a genuine interest in supporting people to rebuild their lives?

About the role:

The Senior Case Worker is part of the Hammersmith and Fulham Navigator Service, made up of three Senior Case Workers, a Co-ordinator and a Service Manager. The Navigator Service provide intensive support to vulnerable adults who:

- Are at risk of homelessness, e.g. due to eviction or difficulties sustaining their tenancy,
- Are in Supported Housing and need intensive support to be able to move on into their own independent tenancy
- Are homeless (e.g. sleeping on the streets / sofa surfing / leaving hospital or prison with no accommodation) and are needing intensive support to find suitable accommodation

About you

The Senior Case Worker will carry their own caseload of clients who they will be responsible for delivering intensive case work to. Navigator clients may have multiple and complex support needs, including substance misuse, mental health, physical health, and offending behaviours.

The Navigators work to empower clients in their recovery from homelessness and/or on their journey to independence.

To achieve this, we:

- are flexible and client-centred. We breakaway from a one-size-fits all approach, instead we provide dynamic and flexibility support that offers clients choice in how we work with them
- develop expert skills and knowledge to support clients to navigate their way through services, e.g. housing, benefits, health, substance misuse etc.
- use personalised budgets to ensure clients have the resources they need to live safe, happy lives and progress on their recovery journey
- work in a trauma informed manner, taking into account clients psychological and emotional needs.

What we offer

Excellent Development and Growth Opportunities

- We hold Investors in People Gold accreditation – one of just 3% of Housing Associations to achieve this. 82% of staff who took part in the survey say St Mungo’s is a great place to work.
- We are committed to developing all of our staff via routes such as secondments, transfers and promotion. In 2019 35% of our vacancies were filled by internal promotions.

A Diverse and Inclusive Work Place

- Equality, diversity and inclusion are central to the organisation's values and how we work.
- We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves.

Pay and Other Benefits

- St Mungo’s is proud to pay client facing staff above average for the sector. We run a cycle to work scheme and also offer season tickets loans to all staff.
- St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

What we do:

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.

How to apply

Click the ‘Apply Now’ Button at the top of the page to start your online application form.

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.

Closing date: 10am on 13th July 2022

Interview and assessments on: 21st - 22nd July 2022

It is a requirement for this post that an enhanced/standard DBS disclosure check will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

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Job documents

Job description

Completing support statement


Completing support statement


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Completing support statement


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