MHSI Hub Navigator - Mental Health & Social Inclusion Hub

Job summary

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

Are you passionate about supporting individuals on their mental health journey? Do you have excellent communication skills and a desire to make a positive impact? If so, we have an exciting opportunity for you to join our dedicated team as anMHSI Hub Navigator.

As a Navigator in our Mental Health and Social Inclusion Hub, you will play a crucial role in assessing mental health referrals primarily through telephone consultations. Using your exceptional judgment and empathy, you will determine the needs, risks, and urgency of response for each individual. By delivering safe and effective services, you will guide them towards the appropriate level of support.

Apply today and become an integral part of our team. Together, let's create a positive impact on mental health and well-being in our community. Please note shifts cover 24/7, this will involve you working a mix of day and night shifts.

Main duties of the job

oYou will be part of a multi-disciplinary team, primarily receiving calls, processing enquiries and facilitating the triage of people referred into the MHSI Hub team.
oSupervise Assistant MHSI Hub Navigators and support MH Practitioners on the MHSI hub to ensure a high quality service is provided.
oAssist individuals with mental health needs to navigate and access specialist health, social care and community services that will support them in their individual recovery journey
oA commitment to delivering a flexible service which operates 24 hours a day, 365 days a year

About us

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Job description

Job responsibilities

Check out the videos below showcasing why you should grow your career here with us at MPFT:

Why Work for Mental Health Services at MPFT - YouTube

Development and Progression Within Mental Health Services at MPFT - YouTube

Person Specification

Qualifications

Essential
oLevel 3 Diploma in Health & Social Care or equivalent and willing to undertake additional qualifications in Health and Social Care
oPossesses a recognised basic IT qualification (ECDL or equivalent) or can display IT skills to an equivalent level of competence
oA clear understanding of and commitment to equal opportunities and anti-discriminatory practice

Desirable
oCustomer Care/Service or Business Administration qualification

Skills and Knowledge

Essential
oGood written and verbal communications skills.
oExcellent telephone skills
oUse of Patient Clinical Systems i.e. RIO.
oAbility to maintain information in a confidential and secure manner.
oAbility to work within deadlines and under pressure

Desirable
oKnowledge of medical terminology
oAbility to challenge stigma and promote positive images of Mental Health

Experience

Essential
oAble to work within a Team environment and contribute effectively to Team / Service development.
oPrevious customer care experience.
oExperience of working within a health and social care environment with a focus on mental health
oPrevious experience in a similar role.